Terminolgy Explained in 'Terms and Conditions' page

1 Delivery

1.1 All orders over £50 are delivered carriage free throughout the UK mainland.

1.2 Dispatch of goods within 3 working days is normally achieved provided the order has been received by Sat and Cable during Working Days. This provision does not apply to Goods requiring special modification and orders which are too large to be despatched by SatandCable contracted carrier. Delivery will normally only be made to the Customer's registered address unless notified to SatandCable in writing beforehand.

2 First Class Post

Orders under 1kg will be despatched where reasonably practicable by first class post on the same working day as the order is received by Sat and Cable. During busy periods allow up to 7 working days for your order to arrive.

3 Courier Delivery

All items over 1kg will be despatched where reasonably practicable within 3 working days of receiving order allow up to 7 working days for delivery

4 Export

4.1 Carriage will be charged on orders involving Export at the appropriate rate prevailing at the date of despatch. Prior to

the conclusion of the contract SatandCable will inform the customer the total amount to be debited.

4.2 The Customer is responsible at their own expense to obtain any import or export license or any other documentation

deemed necessary by any compliant authority.

5 Transit Delays and Non­Delivery

5.1 The Customer must inspect the Goods as soon as reasonably practicable after delivery or upon purchase from a store and shall within 14 days of such delivery or receipt give notice to the Customer Service Department of SatandCable of any apparent physical or delivery damage in the Goods.

5.2 Queries regarding shortages of Goods must be made within 14 days of delivery date and must be accompanied by the

despatch note. Queries regarding Goods invoiced but not delivered must be made to the Customer Service Department of Sat and Cable within 14 days of invoice date and the invoice number must be quoted.

5.3 Sat and Cable shall not be liable to compensate the Trade Customer by way of damages or otherwise for nondelivery or late delivery of the Goods or any of them or for any loss consequential or otherwise arising from non-delivery or late delivery.

5.4 Conditions 5.1 to 5.3 inclusive do not affect the statutory rights of a consumer under the Distance Selling

Regulations, Sale of Goods Act 1979 or Sale and Supply of Goods to Consumers Regulations 2002.

6 Order Cancellations

6.1 In the event of cancellation of part of an order by the Trade Customer SatandCable reserves the right to invoice for any

difference in selling price applicable to the quantity despatched up to the time of cancellation plus a restocking charge.

7 Warranty and Returns

7.1 Unwanted goods - For unwanted goods SatandCable offers a 7-day return policy. 7 Day Return Policy - To return a product under this policy the Customer should:

• Return the product to Satandcable Ltd, Unit 0074, Jordan Street, Liverpool L1 0BG
• Follow the returns instructions on the delivery paperwork or
• Contact SatandCable
• The internal documentation should include proof of purchase, the returned product must be complete, and in ‘as new' condition with original packaging. Certain product categories by their nature are exempt from the 7-day return policy; these would include for example software, cut cable, built kits, disco equipment and consumables. SatandCable will not accept the return under the 7-day return policy of any Goods that have had a manufacturers or suppliers warranty or registration invoked. SatandCable will deem such registration by the Customer as acceptance of the Goods.

SatandCable must receive all returns within 7 days of the Returns Number being issued and any Goods received after that period will be dealt with on an individual basis. The Customer must take all reasonable care to ensure that all returned items be suitably packaged, and that the Goods are protected when being returned. The Customer must provide to SatandCable proof of despatch to SatandCable. In the event of Goods being returned without a previously allocated Return Number the processing of any claim by the Customer is likely to be delayed. Customers whose transactions are covered by the Distance Selling Regulations the 7-day returns policy will commence after the 7-day cooling off period.

7.2 Where unwanted Goods are returned to SatandCable after the expiry of the 7-day return period but within a reasonable

period of time SatandCable reserves the right to levy a handling charge. A charge of 20% of the invoice value of the Goods returned, with a minimum charge of £10 will be levied on Goods which are not defective. The Customer must bear all the costs of returning any unwanted Goods to SatandCable and provide proof of delivery.

7.3 Faulty goods under Warranty - Any defects in the Goods which under proper use appear within a reasonable period

after delivery and which are due to faulty materials, workmanship or design will be made good by SatandCable either by repair or, at the sole discretion of SatandCable, by replacement or refund. Any claim for Goods or the defective parts should be returned together with proof of purchase and (if relevant), all complete accessories, instruction manuals and software and, wherever possible, in the

original packaging. Any claim for defective Goods or parts must be made in writing (specifying the date of purchase and invoice number) within a reasonable period of time after delivery.

7.4 All warranties and conditions which are capable of being excluded by statute or otherwise are excluded from any contract provided that nothing in the contract shall affect the statutory rights of the Consumer or liability for death or personal injury caused by the negligence of SatandCable.

7.5 Warranty seals applied to any Goods supplied by SatandCable or our suppliers, must not be removed or broken and any product without the warranty seals intact will be deemed to have had any warranty invalidated and the Goods will be deemed to have been accepted by the Customer.

7.7 The warranty period as stated in 16.3 is from the date of purchase If goods are replaced within this warranty period, the warranty will continue from the original date of purchase unless specifically agreed otherwise by SatandCable in writing.

7.8 Conditions 7.1 to 7.7 inclusive do not affect the statutory rights of a Consumer under the Consumer Protection (Distance Selling) Regulations 2000 or any statutory modification thereof.

7.9 ‘B Grade Products' The B Grade Products are all clearance items; there are various product conditions for example:- New, boxed and end of line

Scratch and dent to product or packaging or both